Privacy Policy

Effective Date: October 22, 2024

Broadgrail ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, broadgrail.com ("Site"). Please read this Privacy Policy carefully. By using the Site, you agree to the terms outlined in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Personally identifiable information, such as your name, email address, phone number, and any other information you provide voluntarily.
• Financial Data (If Applicable): Payment information, including card details, billing address, and transaction history, for users who purchase products or services.

2. How We Use Your Information

We use the information we collect to:

• Provide and Manage Services: Facilitate your use of the Site, process transactions, and provide customer support.
• Personalize User Experience: Customize your browsing experience based on your preferences and usage patterns.
• Improve Our Services: Analyze how you use the Site to improve its content and functionality.
• Communicate with You: Send you updates, newsletters, marketing communications, and service-related announcements.
• Ensure Security: Protect against fraud, unauthorized access, and other security issues.

3. Google Analytics and Cookies

This service allows us to analyze Site traffic and improve user experience by collecting specific data through cookies. The information collected is limited to the following, as defined by the default implementation of Google Analytics, unless changed by Google:

• Number of users: Tracking the number of visitors to our site.
• Session statistics: Monitoring user activity during their visit, such as page views and session duration.
• Approximate geolocation: Estimating the general location of users, based on IP addresses.
• Browser and device information: Identifying the type of browser (e.g., Google Chrome) and device (e.g., Windows) used to access the Site.

By using our Site, you consent to the use of cookies that collect this information. You may control your cookie preferences or opt out of certain data collection by adjusting your browser settings or using a dedicated cookie management tool. 

For more information on how Google Analytics collects and processes data, please visit Google’s Privacy Policy and How Google Uses Information. You can opt out of Google Analytics by using the Google Analytics Opt-Out Browser Add-on.

4. Hosting and Third-Party Services

Our Site is hosted by GoDaddy, a third-party service provider. By using our Site, you acknowledge that your data may be stored on GoDaddy servers and processed in accordance with their privacy practices. For more information, please review GoDaddy’s Privacy Policy.

5. Data Security

We use administrative, technical, and physical security measures to protect your information. We also utilize GoDaddy's security features to help protect your data, including SSL encryption and other security protocols. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Right to Access: Request information about the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal information, subject to legal exceptions.
• Right to Restrict Processing: Request that we limit the processing of your personal information.
• Right to Data Portability: Request a copy of your personal data in a structured, commonly used format.
• Right to Opt-Out of Sale (California Residents): While we do not sell personal information, California residents have the right to opt out of any future sale of their personal data under the CCPA.

8. California Privacy Rights (CCPA)

California residents have specific rights under the CCPA. These include the right to:

• Know what personal data is collected and how it is used;
• Request deletion of personal data;
• Opt-out of the sale of personal data (if applicable);
• Receive equal service and pricing, even if exercising privacy rights.

9. International Data Transfers

Your information may be stored on servers operated by GoDaddy, which may be located in various regions. By using our Site, you acknowledge and consent to the transfer and storage of your data on GoDaddy's servers, where their own data protection practices apply. 

10. Appointment Scheduling and Data Collection

When scheduling an appointment via Microsoft Bookings, we collect information such as your name, email address, phone number, and details related to your request. This data helps us provide personalized service, send appointment reminders, and follow up on your inquiries. Microsoft processes this information according to their privacy practices. Your information will not be shared with third parties except as necessary for service provision and management.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we will update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: privacypolicy@broadgrail.com.

No Unsolicited Communication: The email addresses and contact information provided on this Site are strictly intended for legitimate client inquiries, business partnerships, and service-related communications. Any attempt to use these contact methods for unsolicited marketing, sales pitches, recruitment, or advertising is expressly prohibited. Broadgrail reserves the right to block, report, or take legal action against any entity or individual who violates this policy.